We Ship Living Things. Here’s How They Arrive Alive.
Every plant is inspected, packed for the journey, and backed by our 60-day guarantee. Here’s exactly what to expect — from checkout to unboxing.
Shipping Methods & Timing
| Method | Cost | Transit Time |
|---|---|---|
| Standard | Calculated at checkout — starts around $10 | 3–10 business days |
| Free Standard | $0 on orders over $99 | 3–10 business days |
Final shipping costs are calculated at checkout based on item quantity, product dimensions, and your delivery address. Every order is processed, inspected, and packed within 2–6 business days (excluding weekends and U.S. federal holidays) before it ships. We primarily use USPS, UPS, and DHL, selecting the optimal route for your location and package size.
Where We Ship
- Contiguous United States: We ship to residential and commercial addresses across the contiguous U.S. — we do not currently ship to Alaska or Hawaii.
- No P.O. Boxes: Live plants are perishable and time-sensitive, so we can’t deliver to P.O. Boxes. Please provide a valid physical address.
How We Pack
Our team inspects every single plant for health before it leaves the nursery. We use moisture-retentive packaging and secure cushioning to protect your plant through every mile of transit.
Delivery Day & Tracking
- Tracking: You’ll receive your tracking number by email as soon as your order ships.
- Lost or stalled packages: If tracking hasn’t updated for more than 15 business days after dispatch, contact us right away.
- Arrived damaged: Contact us within 48 hours of delivery with your order number and clear photos or videos of both the shipping box and the plant. We’ll resolve it with a replacement or refund per our refund policy.
- Unforeseen delays: Severe weather, holiday peak seasons, or carrier disruptions can occasionally slow delivery. We appreciate your patience in these rare cases.
Live Plant Disclaimer
Long-distance transit can cause slight yellowing or minor leaf drop — a normal stress reaction for live plants, not transit damage. As long as the main stems and trunk are healthy, your plant will bounce back quickly with proper care. Every order includes our Digital Plant Care Guide, and full care instructions live in our Care Library.
Frequently Asked Questions
Do you ship to P.O. Boxes?
No. Because live plants are perishable and time-sensitive, we can only deliver to residential or commercial physical addresses.
How long will my order take to arrive?
Plan for 2–6 business days of processing plus 3–10 business days in transit after dispatch.
How much does shipping cost?
Free standard shipping on orders over $99. Below $99, shipping is calculated at checkout based on quantity, dimensions, and address — typically starting around $10.
What if my plant arrives damaged?
Contact us within 48 hours of delivery with your order number and clear photos or videos of the box and the plant. We’ll arrange a replacement or refund. See our 60-day guarantee for details.
My tracking hasn’t updated in a while — what should I do?
If tracking hasn’t updated for more than 15 business days after dispatch, contact us immediately and we’ll investigate with the carrier.
My plant looks stressed after transit — is it damaged?
Minor yellowing or leaf drop is a normal stress reaction, not transit damage. Give it a few days of proper light and water and it should recover. If it doesn’t improve, you’re covered by our 60-day guarantee.
Do you ship to Alaska or Hawaii?
Not yet. We currently ship only within the contiguous United States.
Questions?
Email us at artisticbonsai.sz@gmail.com — we’re happy to help with any order, status, or delivery question.