Frequently Asked Questions
Below you will find answers to the most common live plants care FAQ topics our nursery team receives every day. We have organized them into three sections: Shipping and Delivery, Plant Health and Guarantee, and Plant Care and Support. If your question is not covered in this live plants care FAQ, feel free to reach out to our growers directly for personalized help.
Shipping, Transit and Delivery FAQ
Which US states do you ship to?
We deliver to all residential and commercial addresses across the United States. Visit our live plants shop to see what ships to your region.
How long before my plant arrives after checkout?
Every order goes through careful inspection and packing within 2 to 6 business days. This excludes weekends and federal holidays. You will receive tracking details by email once processing is complete. After dispatch, transit takes 3 to 10 business days, so please allow up to 16 business days total to receive your live plants safely.
How can I track my package?
Once your order ships, a tracking link arrives in your inbox automatically. You can follow real-time delivery updates through text or email alerts so you know exactly when your plants will land on your doorstep.
Can I hold my order for later shipment?
We offer delayed shipping if you contact us ahead of time. Reach out before your order processes to arrange a preferred dispatch schedule that works for you.
Can I modify or cancel my order after checkout?
Please contact us as soon as possible if you need to change an order. We process quickly, but we will do our best to help.
Plant Health and Guarantee
What if my plant arrives damaged?
We take great pride in the condition of every plant we ship. If your plant gets damaged during delivery, contact us within 48 hours for a free replacement. We will ask for clear photos of the damage, which also help us improve our packaging to protect future shipments. This is one of the most important live plants care FAQ topics our customers ask about.
What counts as normal transit stress?
Minor leaf yellowing, light leaf drop, slight soil shifting, and temporary wilting are common during long-distance shipping. Most plants bounce back within 3 to 5 days with proper watering and indirect light, so these issues do not qualify for a damage claim.
Can I return a plant because I do not like its shape or size?
Returns and exchanges are only available for verified transit damage or quality defects. Since every plant is a unique living thing, returns based on personal preference are not supported for live nursery stock.
What if my plant dies within 60 days of delivery?
We stand behind every plant we ship. If your plant dies within 60 days of delivery despite following the care guide, your replacement is half off. Submit clear photos showing the plant condition and we will send you a 50% discount code for the same species — one replacement per species. Damage from improper lighting, overwatering, underwatering, temperature extremes, or pest neglect after 60 days is not covered. Follow the care sheet included with your order for the best results.
Plant Care and Support FAQ
Does every order include care instructions?
A printed species-specific care sheet ships inside every box. It covers watering frequency, light needs, seasonal temperature ranges, and basic pruning guidance so your live plants thrive from day one.
Where can I get professional planting advice?
Our nursery specialists offer tailored growing tips for all your plants. Reach us through live chat or email for personalized guidance. For additional reading, browse our plant care guides for detailed instructions.
Do you offer local in-store pickup?
We provide door-to-door shipping nationwide, and at this time we do not offer in-store pickup. Every live plant is packed with care and delivered directly to you.
I have a question not listed here. How can I reach support?
Send detailed inquiries through our contact page form and our customer service team will reply within 1 business day during working hours, Monday through Saturday.