45 Days of Hardening. 60 Days of Guarantee.
Most online plant shops sell greenhouse-soft plants and back them with a timid 30-day window. Ours spend 45 days hardening in our grow center before they ever ship — trained to survive real homes, real light, and real humidity. That is why we back every plant with an industry-leading 60-day guarantee. No fine print. No care-shaming.
How the Guarantee Works
① Arrival Protection — first 48 hours
Your plant arrives damaged or dead. Take two clear photos within 48 hours of delivery, and we ship a free replacement the same day. The plant is free. The shipping is free. You never send the damaged plant back.
What to photograph:
- One full shot — the plant beside its original box and shipping label. This confirms the damage happened in transit.
- One close-up — focused on the broken stem, crushed leaves, or rotted base.
② Space Trust Period — days 3 through 60
Your plant survives the transition but cannot adapt to its new space. Gardening is a search for the right fit, and we never blame you for overwatering or low light. If a plant dies within 60 days, we launch the Empty Pot Rebirth and split your next plant’s cost with you.
Your Rebirth Credit
The 50% credit is simple and fair: it equals half of what you paid for the original plant. It is a fixed amount, not half of the new plant’s price.
- Paid $20 for your plant? Your credit is $10.
- Paid $80? Your credit is $40.
The credit applies once, to a single replacement. It can never exceed the replacement plant’s price — we do not refund the difference, and it cannot be cashed out. Use it within 30 days.
Cross-Species Rebirth
Some plants simply do not fit certain rooms. Replacing the same species often means a second failure. So your credit can become Green Credits — good across our whole shop. If your first plant did not suit your space, use your credit toward a sturdier, shadier, or more pet-friendly option instead. We are not just replacing leaves; we are finding the right green partner for your room.
Each species carries its own one-time credit. A replacement plant arrives with a fresh, independent guarantee of its own.
Shipping on Replacement Orders
We keep the rebirth from being eaten by a second shipping fee.
- Bundle to free shipping (recommended): add a handmade planter, tool, or a new plant friend. Free shipping when what you actually pay for the replacement (its price after your credit) plus your add-ons totals $99 or more. Your credit does not count toward that $99.
- Plant only: if your replacement is under $99, pay a flat $19 base shipping. We still upgrade the packaging with seasonal heating or cooling protection, free.
The Hardening Transition
Because every plant spends 45 days hardening before shipping, it arrives alert and adaptable. In the first 2–3 weeks, light stress — a few dropped leaves, a shift in color, or a brief closing of the rosette — is the plant’s natural “breathing-in” strategy. A light trim and good airflow usually bring it right back. Orders not flagged within the 48-hour arrival window simply move into the Space Trust Period above.
Frequently Asked Questions
What counts as “arrives damaged”?
Significant transit damage — a broken main stem, crushed or torn leaves, or a plant that arrives dead. Minor drooping or small cosmetic blemishes after shipping are normal and usually recover. If you’re unsure, send us a photo and we’ll help you assess.
How is my 50% credit calculated?
It is 50% of what you paid for the original plant — not 50% of the replacement’s price. Paid $40? Your credit is $20, applied once to one replacement, good for 30 days, and never refunded as cash.
Can I switch to a different plant species?
Yes. Your credit becomes Green Credits, usable across our whole shop. If the first species did not fit your space, put the credit toward a better match. Each species has its own one-time credit.
Does the credit include shipping?
The credit applies to the replacement plant only. Replacement orders ship free once your out-of-pocket total reaches $99, or for a flat $19 base fee below that.
Do I need to send the dead plant back?
No — never. A clear photo is all we need.
What if I just changed my mind?
Live plants are perishable goods, so we don’t accept change-of-mind returns. If you no longer want your plant, we encourage you to gift it to a friend. See our refund policy for details.
Every Plant, Backed.
Every plant we ship spends 45 days hardening, then carries our 60-day guarantee. Shop with confidence — and if anything’s wrong, we’ll make it right.